Terms & Conditions

By ordering any products listed on our website known as www.damiko.my ("website"), you agree that you have read, understand and accept the terms and conditions set forth below. If you do not agree with any part of these terms and conditions, please do not order or alternatively, you may contact our customer service for further clarification.

INFORMATION

We are Damiko (MICD Outfit), a registered company in Malaysia with registration number 002557663-A. Our office is located at The Zizz @ Damansara North, Jalan PJU 10/1A, Damansara Damai, 47830 Petaling Jaya, Selangor.

We can be contacted via social media (Facebook and Instagram: @damiko.my) and through WhatsApp +6016-2719122.

ORDER

You may place your order by completing and submitting the order form in our website. An order number will be given with every success order placed.

You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order.

We reserve the right to decline any request of amend order if the order has already processed.

PAYMENT

All transactions are made in Malaysian Ringgit (MYR) via Credit Card/Debit Card, E-Wallet and Online Banking.

Upon checking out your order, you will be directed to payment gateway page. Please make payment immediately via the payment gateway popup page to secure your order. All orders will automatically be deemed void if you leave the payment gateway popup page.

The price payable by you for the product shall be the price of the product listed for sale as stated on our website at the time your order is transmitted to us through the website. We reserve the right to amend the price of any product at any time without given any reason or prior notice. No refund will be allowed if the purchase item is available on sale thereafter.

PRODUCTS PRICING AND AVAILABILITY

Whilst we try to ensure that all details, descriptions and prices which appear on this website are accurate, errors (including processing errors) may occur. Despite payment made, if we discover an error in the price or the product which you have ordered is no longer available, we will inform you of this within three (3) working days from the date of order placement and give you the option of reconfirming your order or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If the order is cancelled and you have already paid for the product, you will receive a full refund within seven (7) working days subject to our Refund Policy as set forth below.

This website may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to refuse to fill any orders that you may place based on the erroneous or inaccurate information on the website, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or delivery policies.   

Products will not be made available for resale purposes and any orders suspected to have characteristics of reselling will not be accepted. To protect our intellectual property rights, we reserve the absolute discretion to cancel all subsequent orders from the same customer who involved in any suspected resale of our products for personal or business profit. 

BACKORDER

Backorders are sold out item that arranged for re-manufacture and allow you to secure your piece first during manufacturing process.

All backorders placed are strictly not cancellable/refundable.

Backorders might be cancelled due to lack of fabric, insufficient stock arrives. Full refund will be given in such cases.

Backorders are produced in different batches, please kindly allow a discrepancy of 20% for each batch in terms of colour and measurements.

For order consist of backorders & ready stocks, the order will only be shipped out once all items arrived at our warehouse.

BOUNCED PARCEL

We will contact via email or WhatsApp if we receive any bounced parcel bearing their name.

Cost of re-delivery charged will be borne by customer.

We reserve the right to decline the request to combine new order with bounced parcel.

DELIVERY

Delivery will be carried out during working days, Monday to Friday, excluding weekend and local public holiday.

Ready stock orders will be shipped out in 1-2 working days upon payment verification.

For order consist of backorders & ready stocks, the order will only be shipped out once all items arrived at our warehouse.

Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.

For international order, import duty and custom taxes might be charged when it reaches destination country and recipient must be responsible for it.

DEFECT

We try our best to provide accurate information in our product description for the purchase through website. However, we do not warrant that product description or other content on the website are accurate or error free.

Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20-30% of this colour variance. Request for return as defect item due to this reason will be rejected.

Minor variation in measurement (1-3cm) is not considered as defect.

Minor imperfection (small black dots/small stain/loose thread below 1cm) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.

If you have received a defective item please contact our after sales support team via WhatsApp +6016-2719122 within 5 working days with your order number and photo of defect part. Please allow 24 hours for review and response.

RETURN

All returns must be sent back within 5 working days (orders within Malaysia) AND 10 working days (orders outside Malaysia) upon receiving your order & it has to be informed to our customer service. We will not allow any exchange/refund if you fail to return the item/s within the stipulated time.

Some items like underwear, stockings, nipple covers and sex toys cannot be returned or exchanged due to hygiene considerations.

Sales items with/without discount codes is not allowed for return or exchange. Eg: Anniversary Sales, Early Bird promotion

Item(s) purchase with normal price is only allowed for size exchange. All shipping fee during the procedure for size exchange will be borne by customer. 

Returns must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered). All items are not to be soaked. If colour runs due to this reason, item(s) is strictly not returnable.

We reserved the right to reject any return item(s) if it does not meet the requirements.

Return can only be done once per order.

For size exchange, store credit will be returned to your account after received your return parcel, and you can make a new purchase with the store credit we returned.

Cash refund is allowed only for defect parcels, out of stock and mis-shipment.

Return parcel for defects, out of stock and mis-shipment will be borne by Damiko & tracking number has to be informed to our customer service.

Customer is responsible for the item(s) until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

ACCESSING AND USING THE SITE

As a condition of your access to and/or use of the website, you warrant that:-

1. All information supplied by you on the website is accurate, current and complete;
2. You are 18 years of age or older in order to access and/or use the website; and
3. You will not copy or distribute any part of the website in any medium without Damiko's  prior written authorization.
4. You shall be solely responsible for your access to and/or use of the website and its materials herein.

Damiko reserves the absolute discretion to amend any terms and conditions contained herein at any time we deem fit and appropriate and all amendments will be published onto the website. Your continue usage of the website and placement of order will be deemed to constitute your acceptance of these amendments (if any). 

These terms and conditions are governed by the applicable laws of Malaysia and you hereby agree to submit to the non-exclusive jurisdiction of the Malaysian courts.